Fixed Ops Magazine - 2023 Vol20 05 - 39
reconditioning software he brought to the operation
required showing them how the tool benefitted them.
TIP 5: COVER WITH GRACE
One final thought is to wrap those whose cooperation
one seeks in " a tidal wave of positive energy, " advised
Ricart. " Most technicians are highly motivated to learn
about something that will bring their slower times up
to busier times, " Zwanenburg said. Encourage service
directors to coach and motivate techs. This will provide
the following benefits:
* Enhanced on-the-job confidence and skills
* More job fulfillment
* Fewer delays
* Better communication and frictionless relationships
SUMMARY
How you present new ideas isn't rocket science, but
too often, we communicate poorly. As my wife says,
" It's in your delivery. " Your tone, cadence, and volume
are important to consider. Whether you're a service
director, service advisor, or parts manager, it's all about
how you say what you need to communicate. Like most
of us, technicians will respond more favorably when first
shown how and why something new might benefit them.
Dan Anton is the Performance
Consultant /
On-site Team Lead for
Rapid Recon and its
Recon Edge consulting
program. He managed
sales, service, and recon
staff for a large multisite
Jaguar/Land Rover dealership.
He has a Lean Six
Sigma Green Belt Certification. Through dealers' application
of the Rapid Recon Key Performance Indicator
time to line (T2L®), Rapid Recon people, processes, and
software steer continuous improvement efficiencies
and performance gains throughout the auto dealership.
www.rapidrecon.com.
SEPTEMBER OCTOBER 2023 || FIXED OPS MAGAZINE
39
http://www.rapidrecon.com
https://my.rapidrecon.com/schedule-a-demo-fixed-ops
Fixed Ops Magazine - 2023 Vol20 05
Table of Contents for the Digital Edition of Fixed Ops Magazine - 2023 Vol20 05
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