Fixed Ops Magazine - 2023 Vol20 05 - 60

ADMIN DEPARTMENT BY NATASHA FAY
PUTTING
PEOPLE
FIRST
When You Put People First They Will Take
Care of You and Your Clients
O
ver the past year I have set off on a journey of
self-exploration, one that has led me to a profound
realization that surpasses the boundaries
of industries and sectors. It's a truth that has become
increasingly evident to me, whether I'm working in the
Automotive Service Industry, Healthcare, Retail, Aviation,
Manufacturing, or any other field: People are at the
heart of it all. Regardless of where you are in the world,
the concept of " People First " is not just a catchy slogan;
it's a fundamental principle that should guide leaders,
managers, and owners everywhere.
In my role at Bozard Ford Lincoln in St. Augustine, FL,
I had the privilege of witnessing firsthand the transformative
power of prioritizing people. Ed Roberts, author
of Mile One: An Endless Journey to Effective Leadership
and COO of Bozard Ford Lincoln,
renowned as one of the highly sought
after Leaders at one of the best dealerships
in the country, sets a remarkable
example by making employees
a top priority. This commitment to
60
their people has created an exceptional workplace culture
where employees, in turn, take extraordinary care
of their clients. It was a revelation, an experience that I
carry with me to this day, and it made me wonder, " Why
isn't this the norm everywhere? "
As I ventured beyond the automotive industry and
interacted with professionals from various sectors, I
realized that the " People First " approach isn't universally
embraced. Many organizations,
irrespective of
their field, are always in search of the " Silver Bullet " and
are missing out on what drives success. The answer is
right in front of them - it's their people.
PEOPLE MATTER
the common thread
In a world driven by technological advancements, bottom
lines, and constant innovation,
it's easy to forget that every organization
that
binds all industries
together is people
is ultimately a collection
of individuals with unique hopes,
dreams, and needs. Whether you're
an automotive technician, health

Fixed Ops Magazine - 2023 Vol20 05

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2023 Vol20 05

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