Fixed Ops Magazine - 2023 Vol20 05 - 66

INDUSTRY INSIGHT BY COREY SMITH
VEHICLE OWNERSHIP IS
A LIFE CYCLE
Although the life cycle begins with the purchase, drivers
are lengthening their vehicles' life cycles by keeping
their vehicles longer than the previous standards. In
doing so, they are placing an even greater importance
on maintenance and repairs for their vehicles. Capturing
that service business, whether your shop is a franchise,
independent, or a standalone repair facility, is more
important than ever. With so much riding on interactions
between customers and service advisors, training
should be used continuously as a tool to improve your
team's knowledge and skills rather than an onboarding
one-off. Read on for some tips on how to help your team
get the most out of training opportunities!
START WITH FIRST POINT OF CONTACT
While everyone in a dealership can benefit from ongoing
training and education, there are strategic ways
to decide which role(s) to focus on first. In a service
department, the service writers/advisors are the first
point of contact for a customer and should therefore be
a top priority when planning and implementing training.
Furthermore, their job duties rely less on handheld tools
and more on a breadth of knowledge and soft skills
that benefit from regular review and new perspectives.
After all, technicians can request or purchase new tools
to make their jobs easier or more efficient. For service
advisors, it's not quite that simple!
DIRECTORY OF ADVERTISERS
automotive direct hire
Bellavia Blatt, PC
BendPak / Autostacker
BG Products, Inc.
CDK Global
CONNEXION
DealerPRO Training
Dynatron
FIXED OPS DIGITAL
Fixed Ops Magazine
Fixed Performance Inc.
Frogdata
GMS Dealerships
HӦRMANN Doors
HUNTER Engineering Company
InteliChek 1
InteliChek 2
Mile One Leadership
NitroFill
OEM Interactive
Proactive Dealer Solutions
Rapid Recon
RepairPal
RevolutionParts
Reynolds and Reynolds
RYTEC Doors
SocketTime LLC
Source Recruitment Group
Synchrony
COREY SMITH - NATIONAL AUTO CARE
NATIONAL FIXED
OPERATIONS TRAINING MANAGER
207-749-0593
CSMITH@NATIONALAUTOCARE.COM
66
TCC Total Customer Connect
TechForce Foundation
Ted Ings' FixedOps Roundtable
WarrCloud
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63
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43
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Inside Front Cover
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Inside Back Cover
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Fixed Ops Magazine - 2023 Vol20 05

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2023 Vol20 05
