TABLE OF CONTENTS 20 TRANSFORMING FIXED OPERATIONS BY: AARON WATTERS with OEM Interactive 16 24 REGAIN SERVICE MARKET SHARE BY: PAT REININGER with Proactive Dealer Solutions 20 18 30 26 ENHANCED PROFITABILITY STRATEGIES BY: JOE MINNS with FrogData 52 48 30 34 APP FATIGUE & FIXED OPS BY: STEVE GUYETTE with TCC Total Customer Connect 56 JANUARY / FEBRUARY 2024 LETTER FROM THE PUBLISHER BY: RON OVERS with FIXED OPS MAGAZINE SERVICE DEPARTMENT PLAN FOR SUCCESS BY: ANDY BALDASSARRE with BG Products PARTS DEPARTMENT 2024 AUTOMOTIVE PREDICTIONS BY: MIKE RICH with RevolutionParts CASE STUDY DYNATRON SOFTWARE AND CIOCCA DEALERSHIPS BY: LES SILVER with Dynatron 60 ADMIN DEPARTMENT THE HUMAN TOUCH BY: JERRY WELDON with NATIONAL AUTO CARE 36 40 WRITING A $7500 CHECK DAILY BY: MARCUS AMAN with BAYLEY SERVICE INTELLIGENCE 66 INDUSTRY INSIGHT BY: NICK WILLEY with Mammoth Training Solutions 66 DIRECTORY OF ADVERTISERS 44 PUT AWAY THE HAMMER BY: TOM DRUZYNSKI with WEST HERR AUTOMOTIVE GROUP