Fixed Ops Magazine 2024 Vol 21-1 - 48

SERVICE DEPARTMENT BY ANDY BALDASSARRE
PLAN FOR
SUCCESS
A
s we embark on a new year, dealership leaders
are presented with a golden opportunity
to set the stage for success. Strategic planning
is critical in this dynamic industry, and a key aspect of
this planning involves evaluating and optimizing various
components of the business. The objective of this article
is to give you and your leadership team several thoughtprovoking
ideas for further discussion. Let's begin.
DO YOU HAVE THE RIGHT PEOPLE?
Step one is to evaluate your existing staff and ask the
right questions. Do I have the right people? Are they
in the right role? Do they have the skills needed to succeed?
The answer of course will be in some cases yes,
and in other cases no. If you don't have the right people,
your 2024 mission is finding and recruiting them. If you
do have the right people, your mission is to make sure
they are in the right role and then figure out what you
can do to help them achieve the next level of performance
outcomes desired by the business.
Focus on ROI driven activities like promoting a culture of
continuous learning and professional development. Encourage
skill-building through training and mentorship
programs. Schedule team-building activities to evaluate
and improve how your people work together. Conduct
48
performance reviews to identify strengths, weaknesses,
and areas for improvement. Be prepared to make necessary
changes, like updating roles and job descriptions,
to ensure your team aligns with the dealership's goals.
Assess if they possess the skills and mindset required
for success.
HAVE YOU TRAINED THEM?
Evaluate the training programs in place for your team
and ensure they are up to date and comprehensive.
Seek feedback for improvement. Invest in continuing
education and career development opportunities for
your staff to increase loyalty and retention. It is always
shocking when I hear that a dealership and especially a
dealer group has little to no training program in place.
And when they do, it is often treated as a " check the
box " scenario that a training program is in place, but the
curriculum is out of date or out of touch from the real
world working environment.
It's a fact that a well-trained team will outperform an
untrained team, every time. There is no greater return on
investment opportunity in the dealership than to invest
in a high quality training program for your team. Monitor
certifications and reward ongoing professional development
and then watch them deliver an exceptional

Fixed Ops Magazine 2024 Vol 21-1

Table of Contents for the Digital Edition of Fixed Ops Magazine 2024 Vol 21-1

Fixed Ops Magazine 2024 Vol 21-1 - 1
Fixed Ops Magazine 2024 Vol 21-1 - 2
Fixed Ops Magazine 2024 Vol 21-1 - 3
Fixed Ops Magazine 2024 Vol 21-1 - 4
Fixed Ops Magazine 2024 Vol 21-1 - 5
Fixed Ops Magazine 2024 Vol 21-1 - 6
Fixed Ops Magazine 2024 Vol 21-1 - 7
Fixed Ops Magazine 2024 Vol 21-1 - 8
Fixed Ops Magazine 2024 Vol 21-1 - 9
Fixed Ops Magazine 2024 Vol 21-1 - 10
Fixed Ops Magazine 2024 Vol 21-1 - 11
Fixed Ops Magazine 2024 Vol 21-1 - 12
Fixed Ops Magazine 2024 Vol 21-1 - 13
Fixed Ops Magazine 2024 Vol 21-1 - 14
Fixed Ops Magazine 2024 Vol 21-1 - 15
Fixed Ops Magazine 2024 Vol 21-1 - 16
Fixed Ops Magazine 2024 Vol 21-1 - 17
Fixed Ops Magazine 2024 Vol 21-1 - 18
Fixed Ops Magazine 2024 Vol 21-1 - 19
Fixed Ops Magazine 2024 Vol 21-1 - 20
Fixed Ops Magazine 2024 Vol 21-1 - 21
Fixed Ops Magazine 2024 Vol 21-1 - 22
Fixed Ops Magazine 2024 Vol 21-1 - 23
Fixed Ops Magazine 2024 Vol 21-1 - 24
Fixed Ops Magazine 2024 Vol 21-1 - 25
Fixed Ops Magazine 2024 Vol 21-1 - 26
Fixed Ops Magazine 2024 Vol 21-1 - 27
Fixed Ops Magazine 2024 Vol 21-1 - 28
Fixed Ops Magazine 2024 Vol 21-1 - 29
Fixed Ops Magazine 2024 Vol 21-1 - 30
Fixed Ops Magazine 2024 Vol 21-1 - 31
Fixed Ops Magazine 2024 Vol 21-1 - 32
Fixed Ops Magazine 2024 Vol 21-1 - 33
Fixed Ops Magazine 2024 Vol 21-1 - 34
Fixed Ops Magazine 2024 Vol 21-1 - 35
Fixed Ops Magazine 2024 Vol 21-1 - 36
Fixed Ops Magazine 2024 Vol 21-1 - 37
Fixed Ops Magazine 2024 Vol 21-1 - 38
Fixed Ops Magazine 2024 Vol 21-1 - 39
Fixed Ops Magazine 2024 Vol 21-1 - 40
Fixed Ops Magazine 2024 Vol 21-1 - 41
Fixed Ops Magazine 2024 Vol 21-1 - 42
Fixed Ops Magazine 2024 Vol 21-1 - 43
Fixed Ops Magazine 2024 Vol 21-1 - 44
Fixed Ops Magazine 2024 Vol 21-1 - 45
Fixed Ops Magazine 2024 Vol 21-1 - 46
Fixed Ops Magazine 2024 Vol 21-1 - 47
Fixed Ops Magazine 2024 Vol 21-1 - 48
Fixed Ops Magazine 2024 Vol 21-1 - 49
Fixed Ops Magazine 2024 Vol 21-1 - 50
Fixed Ops Magazine 2024 Vol 21-1 - 51
Fixed Ops Magazine 2024 Vol 21-1 - 52
Fixed Ops Magazine 2024 Vol 21-1 - 53
Fixed Ops Magazine 2024 Vol 21-1 - 54
Fixed Ops Magazine 2024 Vol 21-1 - 55
Fixed Ops Magazine 2024 Vol 21-1 - 56
Fixed Ops Magazine 2024 Vol 21-1 - 57
Fixed Ops Magazine 2024 Vol 21-1 - 58
Fixed Ops Magazine 2024 Vol 21-1 - 59
Fixed Ops Magazine 2024 Vol 21-1 - 60
Fixed Ops Magazine 2024 Vol 21-1 - 61
Fixed Ops Magazine 2024 Vol 21-1 - 62
Fixed Ops Magazine 2024 Vol 21-1 - 63
Fixed Ops Magazine 2024 Vol 21-1 - 64
Fixed Ops Magazine 2024 Vol 21-1 - 65
Fixed Ops Magazine 2024 Vol 21-1 - 66
Fixed Ops Magazine 2024 Vol 21-1 - 67
Fixed Ops Magazine 2024 Vol 21-1 - 68
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