Fixed Ops Magazine 2024 Vol 21-1 - 57

him to spend an entire morning pulling
reports and then focus only on
the lowest-performing stores during
meetings with regional directors
about their respective rooftops.
While experiencing rapid growth,
executive management at Ciocca
Dealerships was not able to keep
track of the pulse of the daily operations
in every store given the sheer
number of existing areas needing
their attention. " Because you're just
looking at reporting, you don't have
time to physically manage the stores
and see the actual processes being performed, " says
Beganovic. It was clear that leadership needed better
visibility into every service department to keep the auto
group on its path toward future expansion.
REVOLUTIONIZING REPORTING AND DAILY
OPERATIONS: A STRATEGIC PARTNERSHIP
WITH DYNATRON SOFTWARE
Ciocca Dealerships initially heard about Dynatron Software
from a 20 Group meeting. The corporation had
previously used another vendor specializing in warranty
filing with measurable success. However, after receiving
a demo of Dynatron's ROI Suite, they realized the comprehensive
solution could help not only with warranty
filing, but daily reporting, price optimization, pricing
compliance, and more.
Dynatron's daily reporting insights provided the bootson-the-ground
view of every service drive that was
previously not possible through manual reporting. The
JANUARY FEBRUARY 2024 || FIXED OPS MAGAZINE
It was clear that
leadership needed
better visibility into
every service
department to keep
the auto group on
its path toward
future expansion.
misleading system of only focusing
on underperforming stores was
transformed into the ability to also
discuss and learn from what was
working in high-performing stores.
Beganovic stated, " The data is right
there already done for you. Comparing
it to the market...all the other
stores around you...it really helped
us create better businessmen and
women faster " .
UNCOVERING HIDDEN
REVENUE OPPORTUNITIES
Ciocca Dealerships had an established history of successful
warranty filing increases. However, once the
price optimization, compliance, and coaching pieces
came together it became evident they had only been
scratching the surface of potential increases. Over
the last 150 days, Ciocca Dealerships have averaged a
$10.38 CP increase across all their stores. Notable performances
include:
" It just goes to show the strength in reporting. On the
customer pay side, holding our effective labor rate
up, we've been averaging really, really high return on
warranty...but reporting on the warranty side has been
really, really well. Better than expected to be honest. "
57

Fixed Ops Magazine 2024 Vol 21-1

Table of Contents for the Digital Edition of Fixed Ops Magazine 2024 Vol 21-1

Fixed Ops Magazine 2024 Vol 21-1 - 1
Fixed Ops Magazine 2024 Vol 21-1 - 2
Fixed Ops Magazine 2024 Vol 21-1 - 3
Fixed Ops Magazine 2024 Vol 21-1 - 4
Fixed Ops Magazine 2024 Vol 21-1 - 5
Fixed Ops Magazine 2024 Vol 21-1 - 6
Fixed Ops Magazine 2024 Vol 21-1 - 7
Fixed Ops Magazine 2024 Vol 21-1 - 8
Fixed Ops Magazine 2024 Vol 21-1 - 9
Fixed Ops Magazine 2024 Vol 21-1 - 10
Fixed Ops Magazine 2024 Vol 21-1 - 11
Fixed Ops Magazine 2024 Vol 21-1 - 12
Fixed Ops Magazine 2024 Vol 21-1 - 13
Fixed Ops Magazine 2024 Vol 21-1 - 14
Fixed Ops Magazine 2024 Vol 21-1 - 15
Fixed Ops Magazine 2024 Vol 21-1 - 16
Fixed Ops Magazine 2024 Vol 21-1 - 17
Fixed Ops Magazine 2024 Vol 21-1 - 18
Fixed Ops Magazine 2024 Vol 21-1 - 19
Fixed Ops Magazine 2024 Vol 21-1 - 20
Fixed Ops Magazine 2024 Vol 21-1 - 21
Fixed Ops Magazine 2024 Vol 21-1 - 22
Fixed Ops Magazine 2024 Vol 21-1 - 23
Fixed Ops Magazine 2024 Vol 21-1 - 24
Fixed Ops Magazine 2024 Vol 21-1 - 25
Fixed Ops Magazine 2024 Vol 21-1 - 26
Fixed Ops Magazine 2024 Vol 21-1 - 27
Fixed Ops Magazine 2024 Vol 21-1 - 28
Fixed Ops Magazine 2024 Vol 21-1 - 29
Fixed Ops Magazine 2024 Vol 21-1 - 30
Fixed Ops Magazine 2024 Vol 21-1 - 31
Fixed Ops Magazine 2024 Vol 21-1 - 32
Fixed Ops Magazine 2024 Vol 21-1 - 33
Fixed Ops Magazine 2024 Vol 21-1 - 34
Fixed Ops Magazine 2024 Vol 21-1 - 35
Fixed Ops Magazine 2024 Vol 21-1 - 36
Fixed Ops Magazine 2024 Vol 21-1 - 37
Fixed Ops Magazine 2024 Vol 21-1 - 38
Fixed Ops Magazine 2024 Vol 21-1 - 39
Fixed Ops Magazine 2024 Vol 21-1 - 40
Fixed Ops Magazine 2024 Vol 21-1 - 41
Fixed Ops Magazine 2024 Vol 21-1 - 42
Fixed Ops Magazine 2024 Vol 21-1 - 43
Fixed Ops Magazine 2024 Vol 21-1 - 44
Fixed Ops Magazine 2024 Vol 21-1 - 45
Fixed Ops Magazine 2024 Vol 21-1 - 46
Fixed Ops Magazine 2024 Vol 21-1 - 47
Fixed Ops Magazine 2024 Vol 21-1 - 48
Fixed Ops Magazine 2024 Vol 21-1 - 49
Fixed Ops Magazine 2024 Vol 21-1 - 50
Fixed Ops Magazine 2024 Vol 21-1 - 51
Fixed Ops Magazine 2024 Vol 21-1 - 52
Fixed Ops Magazine 2024 Vol 21-1 - 53
Fixed Ops Magazine 2024 Vol 21-1 - 54
Fixed Ops Magazine 2024 Vol 21-1 - 55
Fixed Ops Magazine 2024 Vol 21-1 - 56
Fixed Ops Magazine 2024 Vol 21-1 - 57
Fixed Ops Magazine 2024 Vol 21-1 - 58
Fixed Ops Magazine 2024 Vol 21-1 - 59
Fixed Ops Magazine 2024 Vol 21-1 - 60
Fixed Ops Magazine 2024 Vol 21-1 - 61
Fixed Ops Magazine 2024 Vol 21-1 - 62
Fixed Ops Magazine 2024 Vol 21-1 - 63
Fixed Ops Magazine 2024 Vol 21-1 - 64
Fixed Ops Magazine 2024 Vol 21-1 - 65
Fixed Ops Magazine 2024 Vol 21-1 - 66
Fixed Ops Magazine 2024 Vol 21-1 - 67
Fixed Ops Magazine 2024 Vol 21-1 - 68
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