Fixed Ops Magazine 2024 Vol 21-1 - 62

THINK ABOUT THE
CUSTOMER EXPERIENCE
To deliver the best balance of technology with personal
service, walk a mile in your customers' shoes.
Navigate your service process and assess each touchpoint.
Are advisors extending warm greetings or is the
customer reading a screen with no interaction? Is your
staff escorting customers to waiting rooms or rental
departments, offering guidance? Are advisors speaking
to customers to better understand priorities like time,
cost, safety, and answering questions? Do your advisors
set clear expectations on service timelines and update
intervals? Has technology become a barrier to these
tried-and-true drivers of customer satisfaction?
Regular training can bridge the gap between technology
and people. The tried-and-true tenets of great service
delivered by well-trained people haven't changed.
THE TAKEAWAY
While embracing technology is crucial, evaluating its
effectiveness is equally important. Make sure technology
is strengthening customer relationships, not
fostering an impersonal transaction. Balancing this is
crucial - technology doesn't sell the job to the customer,
the well-trained service advisor does. They tend
to customer wants and needs; nurturing relationships
grounded in trust. The foundation of a successful service
department is people.
Jerry Weldon has over
20 years in the automotive
field, Jerry's journey
began
evolving
hands-on,
from
technician
to service advisor
and manager, marked
by impressive achievements.
Recognized
by
Chrysler,
Subaru,
and BMW for customer satisfaction, he transitioned to
teaching after a prosperous advisory tenure. As a district
manager for General Motors, Jerry achieved double-digit
growth in fixed operations coverage, and parts
sales. These achievements solidified Jerry's reputation
as one of the foremost District Managers at GM. Now
joining National Auto Care as a fixed operations trainer,
Jerry's set to empower thousands of dealers, leveraging
his expertise to drive excellence in the industry.
62

Fixed Ops Magazine 2024 Vol 21-1

Table of Contents for the Digital Edition of Fixed Ops Magazine 2024 Vol 21-1

Fixed Ops Magazine 2024 Vol 21-1 - 1
Fixed Ops Magazine 2024 Vol 21-1 - 2
Fixed Ops Magazine 2024 Vol 21-1 - 3
Fixed Ops Magazine 2024 Vol 21-1 - 4
Fixed Ops Magazine 2024 Vol 21-1 - 5
Fixed Ops Magazine 2024 Vol 21-1 - 6
Fixed Ops Magazine 2024 Vol 21-1 - 7
Fixed Ops Magazine 2024 Vol 21-1 - 8
Fixed Ops Magazine 2024 Vol 21-1 - 9
Fixed Ops Magazine 2024 Vol 21-1 - 10
Fixed Ops Magazine 2024 Vol 21-1 - 11
Fixed Ops Magazine 2024 Vol 21-1 - 12
Fixed Ops Magazine 2024 Vol 21-1 - 13
Fixed Ops Magazine 2024 Vol 21-1 - 14
Fixed Ops Magazine 2024 Vol 21-1 - 15
Fixed Ops Magazine 2024 Vol 21-1 - 16
Fixed Ops Magazine 2024 Vol 21-1 - 17
Fixed Ops Magazine 2024 Vol 21-1 - 18
Fixed Ops Magazine 2024 Vol 21-1 - 19
Fixed Ops Magazine 2024 Vol 21-1 - 20
Fixed Ops Magazine 2024 Vol 21-1 - 21
Fixed Ops Magazine 2024 Vol 21-1 - 22
Fixed Ops Magazine 2024 Vol 21-1 - 23
Fixed Ops Magazine 2024 Vol 21-1 - 24
Fixed Ops Magazine 2024 Vol 21-1 - 25
Fixed Ops Magazine 2024 Vol 21-1 - 26
Fixed Ops Magazine 2024 Vol 21-1 - 27
Fixed Ops Magazine 2024 Vol 21-1 - 28
Fixed Ops Magazine 2024 Vol 21-1 - 29
Fixed Ops Magazine 2024 Vol 21-1 - 30
Fixed Ops Magazine 2024 Vol 21-1 - 31
Fixed Ops Magazine 2024 Vol 21-1 - 32
Fixed Ops Magazine 2024 Vol 21-1 - 33
Fixed Ops Magazine 2024 Vol 21-1 - 34
Fixed Ops Magazine 2024 Vol 21-1 - 35
Fixed Ops Magazine 2024 Vol 21-1 - 36
Fixed Ops Magazine 2024 Vol 21-1 - 37
Fixed Ops Magazine 2024 Vol 21-1 - 38
Fixed Ops Magazine 2024 Vol 21-1 - 39
Fixed Ops Magazine 2024 Vol 21-1 - 40
Fixed Ops Magazine 2024 Vol 21-1 - 41
Fixed Ops Magazine 2024 Vol 21-1 - 42
Fixed Ops Magazine 2024 Vol 21-1 - 43
Fixed Ops Magazine 2024 Vol 21-1 - 44
Fixed Ops Magazine 2024 Vol 21-1 - 45
Fixed Ops Magazine 2024 Vol 21-1 - 46
Fixed Ops Magazine 2024 Vol 21-1 - 47
Fixed Ops Magazine 2024 Vol 21-1 - 48
Fixed Ops Magazine 2024 Vol 21-1 - 49
Fixed Ops Magazine 2024 Vol 21-1 - 50
Fixed Ops Magazine 2024 Vol 21-1 - 51
Fixed Ops Magazine 2024 Vol 21-1 - 52
Fixed Ops Magazine 2024 Vol 21-1 - 53
Fixed Ops Magazine 2024 Vol 21-1 - 54
Fixed Ops Magazine 2024 Vol 21-1 - 55
Fixed Ops Magazine 2024 Vol 21-1 - 56
Fixed Ops Magazine 2024 Vol 21-1 - 57
Fixed Ops Magazine 2024 Vol 21-1 - 58
Fixed Ops Magazine 2024 Vol 21-1 - 59
Fixed Ops Magazine 2024 Vol 21-1 - 60
Fixed Ops Magazine 2024 Vol 21-1 - 61
Fixed Ops Magazine 2024 Vol 21-1 - 62
Fixed Ops Magazine 2024 Vol 21-1 - 63
Fixed Ops Magazine 2024 Vol 21-1 - 64
Fixed Ops Magazine 2024 Vol 21-1 - 65
Fixed Ops Magazine 2024 Vol 21-1 - 66
Fixed Ops Magazine 2024 Vol 21-1 - 67
Fixed Ops Magazine 2024 Vol 21-1 - 68
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