that the walk-around is one of the non-negotiables that when executed correctly, will produce its own financial rewards with pre-sold dispatched upsells and client rapport that no phone call can replace. We might also need to acknowledge our own possible shortcomings. Has anyone ever taught your people the correct way to complete a proper walk-around? They were shown their workstations. Hopefully they received their own logins. They were probably told to sell as many hours as they can sell. Only you know for sure. It is ok to get outside help. The best choice for teaching a proper walk-around is typically someone whose primary focus, and possibly their only focus, is showing, teaching, coaching, and even videotaping walk-arounds. CONTESTS HAVE ALWAYS BEEN A MOTIVATIONAL TOOL TO REACH THE ULTIMATE GOAL We all grew up in the automotive business learning the meaning and power of spiffs. Originally called 'Mama MARCH APRIL 2024 || FIXED OPS MAGAZINE 19http://fixedopsroundtable.com