Fixed Ops Magazine 2024 Vol 21-2 - 34

* It starts with a convenient scheduling process on
par with other businesses and industries the customer
uses regularly.
* Upon arrival, there needs to be a timely, personalized
greeting.
* Next - a streamlined write-up process that results
in efficient arrival to rack time.
* Customers appreciate major visual updates - preferably
by text.
* High level process execution must carry over to
wash and active delivery, leaving room for unexpected
delays in all of them.
TECHNOLOGY OVERLOAD
The saying " too techy no checky " is a reminder that
simple sells. The longer an employee spends entering
data into a system, the less time that employee has to
spend with customers and to work on vehicles.
Whether it is the solid advisor who simply struggles
with tablet write-ups or the rockstar tech who struggles
with the video app, much of the current typing,
tapping, searching, and scrolling involved with every
repair order will be automated in the future.
So what process modernization is possible through automating
data?
* Greet the customer by name when they arrive.
* Leverage connected vehicle data to preload initial
write-up fields.
* Reduce greeting times.
* Offer a vehicle tracking app with visual update options.
*
Operate from clear stall utilization realities.
Fortunately, some new tools are emerging to remove
some of the data load - and so much more. Action always
beats reaction and one such tool is available now.
COMPUTER VISION
Look no further than other industries to see how injecting
AI into a camera system can increase efficiency.
Computer vision is teaching a program to translate
34
video activity in order to recognize patterns and automate
tasks. It is designed to optimize time by speeding
things up for employees and customers.
Nothing beats human eyes when it comes to identifying
problems and nothing beats the human brain when
solving them. Unfortunately, employees cannot be
everywhere at once. They don't have enough eyes or
brain power to identify every problem in every service
process, every minute of every day.
By integrating your DMS to a computer vision solution,
dealerships can:
* Know true cycle times by operation.
* Eliminate time looking at camera feeds by setting
alerts.
* Text Exchange Offers from camera plate capture.
* Make it nearly impossible to have a disastrous time
onsite experience.
The Customer Experience is directly related to their
perception of the value we place on the customer's
time. This is a side of the Rubik's Cube that has to be
filled in before the cube is solved.
Mark Queen,
currently
the CEO and Founder
of SKAIVISION began
his automotive software
career at Reynolds &
Reynolds 25 years ago.
He later co-founded IDS
and Elead. He left a role
as VP at CDK Global to
pursue the goal of bringing
a new technology classification into Automotive.
Driven by his passion for AI, he founded SKAI Automotive
Solutions in 2021. Recognizing Computer
Vision's crucial role in modernizing other retail sectors,
Mark's team is streamlining automotive customer
and employee experiences through assistive AI. Contact
by email or website. mark.queen@skaivision.com
https://skaivision.com
https://www.skaivision.com
Fixed Ops Magazine 2024 Vol 21-2

Table of Contents for the Digital Edition of Fixed Ops Magazine 2024 Vol 21-2
