Fixed Ops Magazine 2024 Vol 21-2 - 66

INDUSTRY INSIGHT BY TOM DRUZYNSKI
DIRECTORY OF ADVERTISERS
EMBRACE THE CHANGE
" These mountains you are carrying you were only supposed
to climb " - Najwa Zebian
That quote hit me hard following a recent presentation
from noted author and strategist Peter Sheahan. While
it can be interpreted in many ways, for me it spoke to
something that was touched upon during that lecture.
The social contract between employer and employee
has changed drastically and permanently. Our industry
is a perfect example of that.
If you have been in automotive retail for any significant
length of time, you remember 12-hour days, six
or seven-day work weeks, working through illness, or
forgoing family events to not miss work. Many of us
wore it like a badge of honor. As a Service Advisor, I
worked the first half of my wedding day! These stories
are incredibly common and made our industry even
more challenging than it already was. I think we can
thank the global pandemic for being the catalyst in the
change away from this thinking.
If you came up in the culture I described, it can be very
tempting to use your struggle to motivate or inspire
others. " If I did it, so can you... " The reality is that many
do not care about your struggles. They care about
work/life balance, feeling valued as a person, and that
they have a path. As leaders, we can continue to stand
our ground and force the pain onto others. We can continue
to wear that badge on our sleeves and bask in the
imagined glory of being unbreakable. But know that it
is not necessarily inspiring. In fact, it can be terrifying.
My father always told me that his job was to make sure
my quality of life growing up was better than the quality
of the life he had. Shouldn't we strive for the same
thing for our people?
Automotive Warranty
Network (AWN)
Bellavia Blatt, PC
BendPak
BG Products
CDK Global
CONNEXION
CUSTOMER TRAAC
DealerPRO Training
Dynatron
Fixed Ops Magazine
Fixed Performance Inc.
FixedOpsJobs/OEM Interactive
FrogData
FrogData II
GMS Dealerships
HӦRMANN Doors
InteliChek 1
InteliChek 2
Mile One Leadership
NitroFill
Proactive Dealer Solutions
QB Business Solutions
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RevolutionParts
RYTEC Doors
Skaivision
TCC Total Customer Connect
TechForce Foundation
TOM DRUZYNSKI
Director of Service Operations
West Herr Automotive Group
TDRUZYNSKI@WESTHERR.COM
66
Ted Ings' FixedOps Roundtable
TradePending
WarrCloud
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ReconTRAC/Reynolds & Reynolds Inside Front Cover
RepairPal
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Inside Back Cover
23
Back Cover
Page
17

Fixed Ops Magazine 2024 Vol 21-2

Table of Contents for the Digital Edition of Fixed Ops Magazine 2024 Vol 21-2

Fixed Ops Magazine 2024 Vol 21-2 - 1
Fixed Ops Magazine 2024 Vol 21-2 - 2
Fixed Ops Magazine 2024 Vol 21-2 - 3
Fixed Ops Magazine 2024 Vol 21-2 - 4
Fixed Ops Magazine 2024 Vol 21-2 - 5
Fixed Ops Magazine 2024 Vol 21-2 - 6
Fixed Ops Magazine 2024 Vol 21-2 - 7
Fixed Ops Magazine 2024 Vol 21-2 - 8
Fixed Ops Magazine 2024 Vol 21-2 - 9
Fixed Ops Magazine 2024 Vol 21-2 - 10
Fixed Ops Magazine 2024 Vol 21-2 - 11
Fixed Ops Magazine 2024 Vol 21-2 - 12
Fixed Ops Magazine 2024 Vol 21-2 - 13
Fixed Ops Magazine 2024 Vol 21-2 - 14
Fixed Ops Magazine 2024 Vol 21-2 - 15
Fixed Ops Magazine 2024 Vol 21-2 - 16
Fixed Ops Magazine 2024 Vol 21-2 - 17
Fixed Ops Magazine 2024 Vol 21-2 - 18
Fixed Ops Magazine 2024 Vol 21-2 - 19
Fixed Ops Magazine 2024 Vol 21-2 - 20
Fixed Ops Magazine 2024 Vol 21-2 - 21
Fixed Ops Magazine 2024 Vol 21-2 - 22
Fixed Ops Magazine 2024 Vol 21-2 - 23
Fixed Ops Magazine 2024 Vol 21-2 - 24
Fixed Ops Magazine 2024 Vol 21-2 - 25
Fixed Ops Magazine 2024 Vol 21-2 - 26
Fixed Ops Magazine 2024 Vol 21-2 - 27
Fixed Ops Magazine 2024 Vol 21-2 - 28
Fixed Ops Magazine 2024 Vol 21-2 - 29
Fixed Ops Magazine 2024 Vol 21-2 - 30
Fixed Ops Magazine 2024 Vol 21-2 - 31
Fixed Ops Magazine 2024 Vol 21-2 - 32
Fixed Ops Magazine 2024 Vol 21-2 - 33
Fixed Ops Magazine 2024 Vol 21-2 - 34
Fixed Ops Magazine 2024 Vol 21-2 - 35
Fixed Ops Magazine 2024 Vol 21-2 - 36
Fixed Ops Magazine 2024 Vol 21-2 - 37
Fixed Ops Magazine 2024 Vol 21-2 - 38
Fixed Ops Magazine 2024 Vol 21-2 - 39
Fixed Ops Magazine 2024 Vol 21-2 - 40
Fixed Ops Magazine 2024 Vol 21-2 - 41
Fixed Ops Magazine 2024 Vol 21-2 - 42
Fixed Ops Magazine 2024 Vol 21-2 - 43
Fixed Ops Magazine 2024 Vol 21-2 - 44
Fixed Ops Magazine 2024 Vol 21-2 - 45
Fixed Ops Magazine 2024 Vol 21-2 - 46
Fixed Ops Magazine 2024 Vol 21-2 - 47
Fixed Ops Magazine 2024 Vol 21-2 - 48
Fixed Ops Magazine 2024 Vol 21-2 - 49
Fixed Ops Magazine 2024 Vol 21-2 - 50
Fixed Ops Magazine 2024 Vol 21-2 - 51
Fixed Ops Magazine 2024 Vol 21-2 - 52
Fixed Ops Magazine 2024 Vol 21-2 - 53
Fixed Ops Magazine 2024 Vol 21-2 - 54
Fixed Ops Magazine 2024 Vol 21-2 - 55
Fixed Ops Magazine 2024 Vol 21-2 - 56
Fixed Ops Magazine 2024 Vol 21-2 - 57
Fixed Ops Magazine 2024 Vol 21-2 - 58
Fixed Ops Magazine 2024 Vol 21-2 - 59
Fixed Ops Magazine 2024 Vol 21-2 - 60
Fixed Ops Magazine 2024 Vol 21-2 - 61
Fixed Ops Magazine 2024 Vol 21-2 - 62
Fixed Ops Magazine 2024 Vol 21-2 - 63
Fixed Ops Magazine 2024 Vol 21-2 - 64
Fixed Ops Magazine 2024 Vol 21-2 - 65
Fixed Ops Magazine 2024 Vol 21-2 - 66
Fixed Ops Magazine 2024 Vol 21-2 - 67
Fixed Ops Magazine 2024 Vol 21-2 - 68
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