TABLE OF CONTENTS 16 22 OUTSOURCED WARRANTY DONE RIGHT! BY: DAVID REINICKE with Automotive Warranty Network (AWN) 28 AI: JUST HYPE OR RIGHT TIMING? BY: MICHAEL WACHT with Helm Technologies 20 20 34 MASTERING KEY METRICS BY: JOSEPH MINNS with FrogData 26 52 56 30 40 RETAINING SERVICE CUSTOMERS BY: MATT GRAY with Proactive Dealer Solutions 60 MAY / JUNE 2024 LETTER FROM THE PUBLISHER BY: RON OVERS with FIXED OPS MAGAZINE SERVICE DEPARTMENT MAXIMIZE ROI WITH E-LEARNING BY: DALE SMITH with BG Products PARTS DEPARTMENT PARTS DEPARTMENT - THE ROAD AHEAD BY: MIKE KING with RevolutionParts ADMIN DEPARTMENT PAYMENT INNOVATIONS BY: KIRAN UDESHI with myKaarma 36 44 OVERHEAD DOORS IMPROVE COMFORT BY: MICHAEL WATKINS with RYTEC Doors 66 INDUSTRY INSIGHT BY: COREY SMITH with EasyCare 66 DIRECTORY OF ADVERTISERS 48 DEALERSHIP SUCCESS BY: ANDREA OELSCHLAGER with CUSTOMER TRAAC