they are happy, after all they are your commodity these days. Daily, and correct, submission to the manufacturer is also very important. Most manufacturers have metrics to grade a Dealership on how quickly you are submitting warranty claims and if it is correct the first time. These can be called days to submit or first time acceptance rate, etc. Essentially, they are all measuring the same criteria. How many days does it take your warranty solution to send claims to the manufacturer for payment, and what percentage of them are correct the first time. This can affect MAY JUNE 2024 || FIXED OPS MAGAZINE the dealerships standing with the manufacturer and could affect how much leniency the dealership has or even lead to an audit. Most manufacturers have metrics to grade a Dealership on how quickly you are submitting warranty claims and if it is correct the first time. 2. SCHEDULE MONITORING AND RECONCILIATION One of the most important tools in tracking your warranty receivables is monitoring your warranty schedule. This can be an indicator that warranty claims are getting closed and submitted in a timely manner. A good warranty administration company will provide you with a worked warranty schedule frequently with notes, so you know where your money is. A 23