two-way street and both the vendor and dealership need to support each other to be successful. But this relationship is not your typical vendor relationship. In this case, this vendor is responsible for bringing in millions of dollars of warranty revenue and ensuring that it is safeguarded in an audit. You should get far more than just having your claims maximized and paid. The partner that you choose for this should be looking for common errors and be able to coach and train your personnel on how to limit mistakes. 6. GREAT WARRANTY ADMINISTRATORS AND PEOPLE My primary role over the last 20 years has been to create IT systems, architect software ideas and solutions, and implement the best technology for AWN. I am a huge proponent of using technology for great efficiency in business. MAY JUNE 2024 || FIXED OPS MAGAZINE 25