Fixed Ops Magazine 2024 Vol 21-3 - 30

AI HALLUCINATION
Why does training matter? In AI, there's a phenomenon
known as an " AI hallucination, " which refers to
responses generated by AI that contain false or misleading
information presented as fact. While this may
seem disconcerting, it's important to remember that
the primary goal of AI is to emulate human behavior.
It's similar to a friend who always has an answer
for everything, even though they might not actually
know everything. AI systems are designed to provide
answers, and provide answers they will. When consistently
applied, proper AI training will not only gradually
improve response accuracy but also result in more
localized rather than generic responses.
OPTIMAL AI STARTS WITH DATA
The time required to train these systems can greatly
affect costs, adoption rates, and overall effectiveness.
THE " TRAINING " TEST
The " training " test should assess the quantity, quality,
and accessibility of data; the initial setup effort; and
the ongoing time investment needed to keep the AI
system current and performing optimally.
* Quantity of Data: Assess the amount of data available
for training the AI system.
* Quality and Accessibility of Data: Evaluate the quality
of the data and how easily it can be accessed, ensuring
there are not legal or licensing encumbrances.
* Initial Setup Effort: Evaluate the effort required to
implement and configure the AI system initially.
* Ongoing Time Investment: Determine the time
needed on an ongoing basis to maintain the AI system,
keeping it current and ensuring optimal performance.
When
exploring AI opportunities within the dealership,
it's best to start where high-quality and abundant data
are available. A common pitfall for many organizations
is starting where they have a high level of enthusiasm
to leverage AI without a solid foundation of relevant
data. For example, communication response generative
AI tools, such as chatbots or digital voice assistants
(DVA), have become increasingly popular in
customer-facing roles to address labor challenges or
extend operating hours. However, these solutions are
often perceived by customers to have responses that
are too generic. What was thought to be an easy fix
leads to frustration with the AI tool. In reality, the issue
is more likely due to inadequate AI training than the
tool itself.
AI TRAINING DATA SOURCES
AND RESPONSIBILITY
The good news is that there are numerous opportunities
to leverage AI where high-quality data is readily
available within the dealership. Furthermore, the
responsibility for training should be distributed among
the dealership, the solution provider, and third-party
data sources, depending on the specific objectives
being pursued.
* Dealership: CRM, DMS, financial, parts and inventory
management system, website, reputation management,
etc.
30

Fixed Ops Magazine 2024 Vol 21-3

Table of Contents for the Digital Edition of Fixed Ops Magazine 2024 Vol 21-3

Fixed Ops Magazine 2024 Vol 21-3 - Cover 21-3
Fixed Ops Magazine 2024 Vol 21-3 - 2
Fixed Ops Magazine 2024 Vol 21-3 - 3
Fixed Ops Magazine 2024 Vol 21-3 - 4
Fixed Ops Magazine 2024 Vol 21-3 - 5
Fixed Ops Magazine 2024 Vol 21-3 - 6
Fixed Ops Magazine 2024 Vol 21-3 - 7
Fixed Ops Magazine 2024 Vol 21-3 - 8
Fixed Ops Magazine 2024 Vol 21-3 - 9
Fixed Ops Magazine 2024 Vol 21-3 - 10
Fixed Ops Magazine 2024 Vol 21-3 - 11
Fixed Ops Magazine 2024 Vol 21-3 - 12
Fixed Ops Magazine 2024 Vol 21-3 - 13
Fixed Ops Magazine 2024 Vol 21-3 - 14
Fixed Ops Magazine 2024 Vol 21-3 - 15
Fixed Ops Magazine 2024 Vol 21-3 - 16
Fixed Ops Magazine 2024 Vol 21-3 - 17
Fixed Ops Magazine 2024 Vol 21-3 - 18
Fixed Ops Magazine 2024 Vol 21-3 - 19
Fixed Ops Magazine 2024 Vol 21-3 - 20
Fixed Ops Magazine 2024 Vol 21-3 - 21
Fixed Ops Magazine 2024 Vol 21-3 - 22
Fixed Ops Magazine 2024 Vol 21-3 - 23
Fixed Ops Magazine 2024 Vol 21-3 - 24
Fixed Ops Magazine 2024 Vol 21-3 - 25
Fixed Ops Magazine 2024 Vol 21-3 - 26
Fixed Ops Magazine 2024 Vol 21-3 - 27
Fixed Ops Magazine 2024 Vol 21-3 - 28
Fixed Ops Magazine 2024 Vol 21-3 - 29
Fixed Ops Magazine 2024 Vol 21-3 - 30
Fixed Ops Magazine 2024 Vol 21-3 - 31
Fixed Ops Magazine 2024 Vol 21-3 - 32
Fixed Ops Magazine 2024 Vol 21-3 - 33
Fixed Ops Magazine 2024 Vol 21-3 - 34
Fixed Ops Magazine 2024 Vol 21-3 - 35
Fixed Ops Magazine 2024 Vol 21-3 - 36
Fixed Ops Magazine 2024 Vol 21-3 - 37
Fixed Ops Magazine 2024 Vol 21-3 - 38
Fixed Ops Magazine 2024 Vol 21-3 - 39
Fixed Ops Magazine 2024 Vol 21-3 - 40
Fixed Ops Magazine 2024 Vol 21-3 - 41
Fixed Ops Magazine 2024 Vol 21-3 - 42
Fixed Ops Magazine 2024 Vol 21-3 - 43
Fixed Ops Magazine 2024 Vol 21-3 - 44
Fixed Ops Magazine 2024 Vol 21-3 - 45
Fixed Ops Magazine 2024 Vol 21-3 - 46
Fixed Ops Magazine 2024 Vol 21-3 - 47
Fixed Ops Magazine 2024 Vol 21-3 - 48
Fixed Ops Magazine 2024 Vol 21-3 - 49
Fixed Ops Magazine 2024 Vol 21-3 - 50
Fixed Ops Magazine 2024 Vol 21-3 - 51
Fixed Ops Magazine 2024 Vol 21-3 - 52
Fixed Ops Magazine 2024 Vol 21-3 - 53
Fixed Ops Magazine 2024 Vol 21-3 - 54
Fixed Ops Magazine 2024 Vol 21-3 - 55
Fixed Ops Magazine 2024 Vol 21-3 - 56
Fixed Ops Magazine 2024 Vol 21-3 - 57
Fixed Ops Magazine 2024 Vol 21-3 - 58
Fixed Ops Magazine 2024 Vol 21-3 - 59
Fixed Ops Magazine 2024 Vol 21-3 - 60
Fixed Ops Magazine 2024 Vol 21-3 - 61
Fixed Ops Magazine 2024 Vol 21-3 - 62
Fixed Ops Magazine 2024 Vol 21-3 - 63
Fixed Ops Magazine 2024 Vol 21-3 - Page 64
Fixed Ops Magazine 2024 Vol 21-3 - Page 65
Fixed Ops Magazine 2024 Vol 21-3 - 66
Fixed Ops Magazine 2024 Vol 21-3 - 67
Fixed Ops Magazine 2024 Vol 21-3 - 68
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