TABLE OF CONTENTS 16 20 EMBRACING MOBILE SERVICES BY: JIM SABINO with All American Auto Group 20 26 BDC SUPPORT OF MOBILE SERVICES BY: MATTHEW BELK with Better Car People SEPTEMBER / OCTOBER 2024 18 30 26 SAFELY SERVICING EVs BY: ROBERT CHRISTY with JohnDow Industries, Inc 52 30 36 TECHNICIAN RECRUITING AND RETAINING BY: JOHN BASSO with Sonic Tools 56 60 36 40 CYCLE TIME EFFICIENCY PAYS OFF BY: COLIN McELHATTON with Mobile Dealer Data 66 46 TRIPPING OVER DOLLARS TO PICK UP PENNIES BY: JOSEPH MINNS with FrogData LETTER FROM THE PUBLISHER BY: RON OVERS with FIXED OPS MAGAZINE SERVICE DEPARTMENT TRAINING FOR PROFITABILITY BY: ANDY BALDASSARRE with BG Products PARTS DEPARTMENT TOMORROW'S PROFIT ENGINE BY: IBRAHIM MESBAH with RevolutionParts ADMIN DEPARTMENT BREAKING DOWN FINANCING ROADBLOCKS BY: SYNCHRONY CAR CARE CONGRATULATIONS, FIXED OPS MAGAZINE 66 DIRECTORY OF ADVERTISERS