TABLE OF CONTENTS 16 18 MAKING THE MOST OF NADA BY: TOM DRUZINSKI with West Herr Automotive Group 20 22 MAXIMIZE YOUR SERVICE DEPARTMENT OUTCOMES BY: JASON SIDERIS with Reynolds & Reynolds NOVEMBER / DECEMBER 2024 26 NAVIGATING THE ROAD AHEAD BY: ED ROBERTS with Mile One Leadership 18 LETTER FROM THE PUBLISHER BY: RON OVERS with FIXED OPS MAGAZINE 48 SERVICE DEPARTMENT MAINTENANCE MATTERS BY: CODY LYONS with BG Products 30 32 THE HARD TRUTH ABOUT ELR BY: JOSEPH MINNS with FrogData 52 PARTS DEPARTMENT A PARTS MANAGER'S ROADMAP TO SUCCESS BY: ANDREAS RONNESETH with RevolutionParts 36 UNLOCK GEN Z BRAND LOYALTY BY: KIM SAYLOR with CDK Global 56 COMPANY CULTURE CULTIVATING A VIBRANT COMPANY CULTURE BY: PETER MARTIN with DealerPRO Training 60 ADMIN DEPARTMENT WARRANTY WORK AND 40 SIMPLIFYING A SERVICE DIRECTOR'S DAY BY: COLIN McELHATTON with Mobile Dealer Data FIXED ABSORPTION BY: BRENNAN REITER with Warranty Processing, Inc. 66 INDUSTRY INSIGHT 44 DOUBLE DOWN ON SERVICE BY: JIM ROCHE with WarrCloud 66 DIRECTORY OF ADVERTISERS