TABLE OF CONTENTS 16 2025: THE YEAR AI TRANSFORMS FIXED OPS BY: DAVE PERRY with BLiNK AI Automotive JANUARY / FEBRUARY 2025 20 22 MIRRORING SERVICE WORKFLOW BY: COLIN McELHATTON with Mobile Dealer Data 14 LETTER FROM THE PUBLISHER BY: RON OVERS with FIXED OPS MAGAZINE 26 EXECUTING EXCELLENCE BY: JOHN FAIRCHILD, Fixed Operations Coach 48 SERVICE DEPARTMENT FIXED COVERAGE BY: GARY GRAY with BG Products 52 PARTS DEPARTMENT 2025: YEAR OF THE PARTS DEPARTMENT BY: MIKE KING with RevolutionParts 30 BLIND SPOTS AND FIXED OPS PROFITABILITY BY: JOSEPH MINNS with FrogData 56 COMPANY CULTURE BRINGING BACK THE WORD: CULTURE BY: SHON KINGREY with KAYSER AUTOMOTIVE GROUP 60 ADMIN DEPARTMENT WARRANTY TRENDS 36 NEW PATHWAYS TO RECRUIT AND RETAIN TECHNICIANS BY: JOHN BASSO with Sonic Tools USA BY: BRENNAN REITER with Warranty Processing, Inc. 66 INDUSTRY INSIGHT 42 RISING COSTS OF WARRANTY REIMBURSEMENT BY: DAVID REINICKE with Automotive Warranty Network (AWN) 66 DIRECTORY OF ADVERTISERS