Fixed Ops Magazine 2025 Vol 22-1 - 24

YOUR ADVANTAGE IS SEEING HOW
This mirrored inventory produces at-a-glance insights
into inventory age, popularity, and movement patterns.
You can access this control on any device. Customized
alerts mean specific events like low battery charge, prolonged
vehicle inactivity, and unauthorized movement
tell you for quick response to protect these assets:
* Assess if this workflow is as productive and profitable
as it could/should be. From key to key, what does
the data of your mirrored workflow tell you? Are advisors
spending more time on data entry than engaging
with customers? On average, how long do completed
vehicles wait post-service until the owner is notified,
whether waiting or via text message? Would reducing
this gap benefit CSI and service retention?
* Know where this workflow costs you billable time.
From key to key, where does the workflow hang up or
stall? What might be a better outcome if these roadblocks
were eliminated? Is an 8-minute time savings
per advisor across 18 write-ups per day meaningful?
Could eliminating vehicle searches for technicians
reduce frustration and convert that lost time into
recovered unbillable hours? Our analysis shows that,
on average, cycle time management tools can help
service departments add recovered billable hours to
their day's work. These lost billable minutes total 45
minutes per maintenance service. Recovering these
45 minutes on each service across 10 jobs per day
can add 7.5 extra billable hours daily.
* Analyze time data to pinpoint specific days or
times that consistently experience longer service
times. From key to key, know your workload and
scheduling opportunities. Manage around heavy
appointment times or keep technicians busier
during lax periods of the day. From key to key, know
the details of every phase of the service experience.
Now, scheduling can set appointments around these
heavy times or fill in less active hours to keep techs
working.
Know how and where minor workflow improvements
yield results. With a digital mirror of physical service
department workflows feeding real-time data to a
desktop or smartphone, service directors see how
small movements of assets, people, and processes
can pinpoint key-to-key promise delays and other
obstacles, putting delivery promises at risk.
Mirrored workflow tracking solutions are unique
because they show the fixed operations director how
work processes and people flow into and out of the
service functions. It informs you of why and where the
workflow is delayed and why it is.
A physician's examination is helpful, but an MRI is specific.
All people see. The advantage is to see how. Mirrored
service workflow technology gives you that
Colin McElhatton is
the founder and CEO
of Mobile Dealer Data.
This cloud-based productivity
company uses
real-time location technology
to improve time
and asset management
for dealership service
departments, reconditioning
operations, inventory management, and vehicle
key management.
He can be reached at colin@mdd.io.
Visit https://mdd.io/
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https://www.mdd.io/
Fixed Ops Magazine 2025 Vol 22-1

Table of Contents for the Digital Edition of Fixed Ops Magazine 2025 Vol 22-1
