6. Active Delivery by Advisors (100% Participation) 7. Service-to-Sales Handoff (Weekly Referral Goals) 8. Parts Availability Planning (Weekly Inventory Forecast) 9. Technician Training Hours (Monthly Goals per Technician) 10. Weekly Accountability Meetings (100% Attendance by Leaders) When executed consistently, these 10 activities are the bedrock of long-term service department success. ACCOUNTABILITY IS THE GLUE THAT HOLDS IT ALL TOGETHER No execution strategy succeeds without accountability. * Follow Up Regularly: Don't assume; verify. * Coach Through Challenges: Address obstacles without blame. * Celebrate Wins: Public recognition builds momentum. The rhythm of weekly accountability meetings and daily huddles must become non-negotiables. FINAL THOUGHTS: PROGRESS, NOT PERFECTION The next 90 days are your opportunity to set the tone for 2025. Progress doesn't require perfection - it requires consistent execution of the right activities. Start small. Stay focused. Celebrate every win. And remember: Success isn't a destination-it's a rhythm. John Fairchild is a seasoned Fixed Operations Coach with over two decades of experience in automotive service management. His passion lies in helping dealerships maximize their service potential through proven execution strategies and leadership development. JANUARY FEBRUARY 2025 || FIXED OPS MAGAZINE 29http://mileoneleadership.com