b. Ensure that your technicians know how to make sure all one-time-use parts are identified in the repair procedure and repair the vehicle accordingly. 2. IMPLEMENT RIGOROUS DOCUMENTATION PRACTICES a. Ensure all warranty claims are backed by detailed documentation, including repair orders, parts invoices, and diagnostic reports. b. Require technicians to provide comprehensive notes on repairs, including step-by-step processes, test results, proper time recordings. c. Require your service advisors to ensure they have all the proper signatures and authorizations on the repair order, including customer signatures and signed add-on repairs. 3. AUDIT YOUR PROCESSES a. Conduct internal audits periodically to review warranty claims for accuracy and compliance. 44 b. Develop a checklist for reviewing claims before submission to ensure they meet manufacturers' standards. 4. FOSTER TRANSPARENT COMMUNICATION WITH MANUFACTURERS a. Establish open lines of communication with manufacturer representatives to clarify policies and address potential discrepancies proactively. b. Participate in manufacturer training sessions or webinars to stay informed about updates to warranty programs. 5. MONITOR KEY PERFORMANCE INDICATORS (KPIs) a. Track metrics such as claim approval rates, processing times, and denied claims to identify trends and address issues promptly. b. Set benchmarks for your team and celebrate successes in maintaining high compliance rates.