SERVICE DEPARTMENT BY GARY GRAY FIXED COVERAGE W Key Points for Dealership Success hat a great time to be in the automotive industry! The amount of opportunity ahead is tremendous and very obtainable. There are unique challenges faced every day, but all together the upside is enormous. Through it all, we must maintain our focus on providing clients with the best experience, which they deserve. Let's take a moment to review the current state of our industry. The options for service lane tools are plentiful, and better than ever, although dealerships across the nation are experiencing a lower-than-average repair order (RO) count. Remember, we battled through a pandemic and experienced several years of suppressed new vehicle sales. There is also the question of how EVs will ultimately impact overall service operations. Furthermore, the expense of becoming an EV-ready dealership has really added to fixed operations challenges. 48