Fixed Ops Magazine 2025 Vol 22-1 - 61

* One of the most commonly found errors is when
repairs are closed as warranty, but are internal or
customer pay repairs.
* It's important to have staff well versed on warranty
coverage to be able to distinguish warranty
from customer pay. You'd think this would not be a
common mistake, but it is.
* You might also find yourself surprised if you gave
your staff a quiz on powertrain coverage.
* Knowledge gaps exist and the only way to combat
them is to have open conversations about existing
concerns. Things can come to light in the
discussions and you can provide employees with
the information they need to be successful.
For instance, if you can identify a category of repairs
that has a high volume in shop comebacks, you can
take the time to sit with your technicians and have
them commit to upgrading their knowledge to reduce
shop comebacks in that area. A low trend score in certain
other repair categories may show a sign of potential
loss of opportunities. Correcting those will not
simply affect your warranty business. Discovering and
correcting this will affect the nature of all repairs and
reduce your shop comeback volume overall. This in
turn will yield you higher profitability - not to mention
a better reputation.
REVIEW YOUR MONTHLY SCHEDULES
Successful warranty processing companies have been
reviewing schedules for decades. Over the years, many
items have been found that were creating discrepancies
in the books of service departments. Predominantly,
these errors are completely avoidable.
Getting your books in order should be your priority
over everything else. You can't run a smooth operation
if you don't know where you stand. Reviewing the
schedule is the best way to find overarching errors and
patterns so you can get ahead of pitfalls. I am going
to list some common finds when conducting schedule
reviews along with solutions for each instance.
JANUARY FEBRUARY 2025 || FIXED OPS MAGAZINE
* Missed revenue is also a common find. Common examples
are missed revenue due to not knowing your
state's exchange allowances for additional labor.
* If you are unsure whether or not your state allows
for additional labor or exchange allowances,
review your state's laws.
* Missed revenue finds can also include miscellaneous
for recalls.
* Always thoroughly check the bulletin when it is
released for new recalls. You will want to get together
with your parts department, advisors, and
technicians to make handling recalls as profitable
and as efficient as you possibly can.
* Incorrect parts markups are also a frequent inconsistency.
*
It's important to regularly check your schedule
against adjustments to determine any inconsistencies
in payout.
* Having a regular labor rate for maintenance repairs
is a simple error that is common.
* Rate errors can add up fast causing huge discrepancies
in your books.
* Adjustments need to be reviewed and find out why
they were made.
* Reducing adjustments will give you a clearer picture
of what's to come in your service department.
It is incredibly important for you to be able to more
accurately budget on a month-to-month basis.
* It's also important to pay attention overall to labor
rates for the same basic reasons.
61

Fixed Ops Magazine 2025 Vol 22-1

Table of Contents for the Digital Edition of Fixed Ops Magazine 2025 Vol 22-1

Fixed Ops Magazine 2025 Vol 22-1 - 1
Fixed Ops Magazine 2025 Vol 22-1 - 2
Fixed Ops Magazine 2025 Vol 22-1 - 3
Fixed Ops Magazine 2025 Vol 22-1 - 4
Fixed Ops Magazine 2025 Vol 22-1 - 5
Fixed Ops Magazine 2025 Vol 22-1 - 6
Fixed Ops Magazine 2025 Vol 22-1 - 7
Fixed Ops Magazine 2025 Vol 22-1 - 8
Fixed Ops Magazine 2025 Vol 22-1 - 9
Fixed Ops Magazine 2025 Vol 22-1 - 10
Fixed Ops Magazine 2025 Vol 22-1 - 11
Fixed Ops Magazine 2025 Vol 22-1 - 12
Fixed Ops Magazine 2025 Vol 22-1 - 13
Fixed Ops Magazine 2025 Vol 22-1 - 14
Fixed Ops Magazine 2025 Vol 22-1 - 15
Fixed Ops Magazine 2025 Vol 22-1 - 16
Fixed Ops Magazine 2025 Vol 22-1 - 17
Fixed Ops Magazine 2025 Vol 22-1 - 18
Fixed Ops Magazine 2025 Vol 22-1 - 19
Fixed Ops Magazine 2025 Vol 22-1 - 20
Fixed Ops Magazine 2025 Vol 22-1 - 21
Fixed Ops Magazine 2025 Vol 22-1 - 22
Fixed Ops Magazine 2025 Vol 22-1 - 23
Fixed Ops Magazine 2025 Vol 22-1 - 24
Fixed Ops Magazine 2025 Vol 22-1 - 25
Fixed Ops Magazine 2025 Vol 22-1 - 26
Fixed Ops Magazine 2025 Vol 22-1 - 27
Fixed Ops Magazine 2025 Vol 22-1 - 28
Fixed Ops Magazine 2025 Vol 22-1 - 29
Fixed Ops Magazine 2025 Vol 22-1 - 30
Fixed Ops Magazine 2025 Vol 22-1 - 31
Fixed Ops Magazine 2025 Vol 22-1 - 32
Fixed Ops Magazine 2025 Vol 22-1 - 33
Fixed Ops Magazine 2025 Vol 22-1 - 34
Fixed Ops Magazine 2025 Vol 22-1 - 35
Fixed Ops Magazine 2025 Vol 22-1 - 36
Fixed Ops Magazine 2025 Vol 22-1 - 37
Fixed Ops Magazine 2025 Vol 22-1 - 38
Fixed Ops Magazine 2025 Vol 22-1 - 39
Fixed Ops Magazine 2025 Vol 22-1 - 40
Fixed Ops Magazine 2025 Vol 22-1 - 41
Fixed Ops Magazine 2025 Vol 22-1 - 42
Fixed Ops Magazine 2025 Vol 22-1 - 43
Fixed Ops Magazine 2025 Vol 22-1 - 44
Fixed Ops Magazine 2025 Vol 22-1 - 45
Fixed Ops Magazine 2025 Vol 22-1 - 46
Fixed Ops Magazine 2025 Vol 22-1 - 47
Fixed Ops Magazine 2025 Vol 22-1 - 48
Fixed Ops Magazine 2025 Vol 22-1 - 49
Fixed Ops Magazine 2025 Vol 22-1 - 50
Fixed Ops Magazine 2025 Vol 22-1 - 51
Fixed Ops Magazine 2025 Vol 22-1 - 52
Fixed Ops Magazine 2025 Vol 22-1 - 53
Fixed Ops Magazine 2025 Vol 22-1 - 54
Fixed Ops Magazine 2025 Vol 22-1 - 55
Fixed Ops Magazine 2025 Vol 22-1 - 56
Fixed Ops Magazine 2025 Vol 22-1 - 57
Fixed Ops Magazine 2025 Vol 22-1 - 58
Fixed Ops Magazine 2025 Vol 22-1 - 59
Fixed Ops Magazine 2025 Vol 22-1 - 60
Fixed Ops Magazine 2025 Vol 22-1 - 61
Fixed Ops Magazine 2025 Vol 22-1 - 62
Fixed Ops Magazine 2025 Vol 22-1 - 63
Fixed Ops Magazine 2025 Vol 22-1 - 64
Fixed Ops Magazine 2025 Vol 22-1 - 65
Fixed Ops Magazine 2025 Vol 22-1 - 66
Fixed Ops Magazine 2025 Vol 22-1 - 67
Fixed Ops Magazine 2025 Vol 22-1 - 68
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