With time and wit, clearing up your books will lend itself to solving many concerns and lead you on a path to running a tighter ship. THE COMPASS AND YOUR TRUE NORTH The warranty trend report is more than just a document: it's a compass, guiding your service department towards a more profitable and efficient future. By understanding the underlying causes of warranty issues, you can address systemic problems and empower your team to deliver exceptional results. THE KEY TO LONG-TERM SUCCESS Remember, the true measure of a successful service department isn't just about fixing cars. It's about inspiring your team to strive for excellence. When your team is aligned with a clear purpose - to provide exceptional customer service and drive profitability - they'll go above and beyond. By using data-driven insights to identify areas for improvement, you're not just fix62 ing problems. You are creating a culture of continuous improvement. And that is the key to long-term success. Brennan Reiter is a seasoned automotive warranty claims and auditing professional with over 16 years of experience serving new car dealerships. He has a deep understanding of domestic and foreign manufacturers' warranty compliance requirements and has been involved in numerous dealership audit reviews and consultations. Brennan's expertise extends to the presentation and discussion of warranty topics at industry conferences. Currently, he oversees a team of 90 employees who process warranty claims and generate reports for 300 dealerships with his family. Brennan.reiter@paidwarranty.com