not only can the Service Advisor see what needs to be done on the vehicle, it also allows the Service Advisor and the customer to interact. the effort to engage with the customer the moment they enter your dealership and use this opportunity to start a conversation that builds trust. This is where the interactive service walk-around plays a significant role in the customer experience. It could be your first contact with the customer and for this day, it will set the tone for the entire service experience. You have to get it right if you want to get off to a good start and keep your customer coming back for more. WHY IS THE INTERACTIVE SERVICE WALK-AROUND IMPORTANT? From the moment the customer calls to make an appointment, your service team is in the spotlight. They need to dazzle the customer every time. An integral part of the customer's service experience is the interactive service walk-around. This is a multi-point inspection process. The beauty is that not only can the Service Advisor see what needs to be done on the vehicle, JANUARY FEBRUARY 2021 || FIXED OPS MAGAZINE it also allows the Service Advisor and the customer to interact. No more sitting behind a desk or counter in the Service Department and simply ticking a few boxes on the screen when a customer brings their vehicle in for a service. Those days are done. The Service Advisor needs to get up from behind the desk and interact with the customer at their vehicle. 29http://hunter.com