They will wonder why it is not being done and ques- Ted has successfully implemented dozens of initiatives tion the quality of the service. Don't let that happen. for OEM's and Total Quality Management processes at thousands of dealerships in North America and around Ted Ings is the Exec- the world, revolutionizing the way vehicles are sold. This utive Director at the makes him an invaluable asset to his clients, as they get Fixed both the benefit of his vision and his experience. Ops Roundta- ble and the Center for Performance Improve- https://www.centerforperformanceimprovement.com ment. He is a 4-time (212) 763-0016 telephone NADA (National Au- tomobile Dealers Association) Convention speaker and is one of their highest-rated presenters. 32https://www.centerforperformanceimprovement.com