Fixed Ops Magazine - 2021 Vol18 01 - 58

* Establish work processes across groups (advisors

with only one exchange machine, having one of each

to technicians and vice versa) to make sure everyone

tool is not always enough.

understands their responsibilities so they can adhere
to them.
4. MOTIVATE THROUGH NON-MONETARY AND
MONETARY MEANS

4. PROCESS DRIVEN
* Consider using a " parts runner " to deliver parts to
the technicians to help keep them in their area and
working on vehicles instead of waiting in line at your

* Monetary: Pay plans are often different for each

parts counter.

technician. They can also be different for each type of

* Proper dispatching to match workflow will prevent

job. Incentivize more difficult and complicated jobs to
encourage your technicians to tackle those jobs first.
* Non-monetary: Consider posting a weekly ranking of
efficiency for technicians to view. They are often competitive. Nobody wants to be at the bottom of the list.

FOUR WAYS TO INCREASE TECHNICIAN
PRODUCTIVITY:
1. SCHEDULING
* With expanded service hours at many facilities,
consider matching technician usage with your peak
scheduling. Not all technicians need to be present at
all times. Some can start earlier and others later to
match workflow and volume.
* With the current market trending towards making
appointments for customers, provide this information to technicians to help them schedule their day
efficiently as well.
2. ACCOUNTABILITY

one person from working while another is standing.
* Set a policy of when to remove a vehicle from your
shop. A hoist that is tied up waiting on parts, waiting
on approval, or waiting for equipment is not a productive part of your shop.
* Use Digital Communication tools such as an internal messaging app, Digital Multipoint, Electronic Dispatching, or SmartTECH. These allow instant
communication and parts quoting from the advisor
to the technician to parts and back to the advisor.
You do not have to make major changes to your process and procedures to see significant results in your
yearly gross. Even a 5 percent increase in efficiency
or productivity will reap benefits for your shop and
technicians.
Download the BG Tech App http://bgfor.me/techapp
Having enough equipment during peak seasons increases technician productivity.

* Keep track of the time clock when technicians start
work, end work, and the length of breaks. You may

Contact your local BG Rep for more training opportu-

find your under-producing technician is the one that

nities in your dealership. http://bgfor.me/distributor

arrives late, leaves early, or takes 2-hour lunch breaks.
* Post weekly statistics on your technicians with a
top to bottom ranking for " fixed right the first time " ,
productivity, and efficiency. This shows your staff
that you are paying attention to their numbers more
often than just at the end of the month and will en-

Market Manager for BG
Products. With over a
decade of experience
as an ASE Master Cer-

courage them to reach the top spot on this reporting.

tified Technician he has

3. EQUIPMENT AVAILABILITY

with

* Additional equipment may be needed for peak services, especially during peak seasons. On the first hot
day of summer when the A/C machine has a waiting
list, or when we run a promotion on coolant services

Zach Fox is a Regional

been working directly
SmartVMA

cus-

tomers to improve penetration rates through
process-based

pro-

grams and strategies.

http://www.bgfor.me/techapp http://www.bgfor.me/distributor

Fixed Ops Magazine - 2021 Vol18 01

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2021 Vol18 01