er for their Service appointment before you place your policy up front and stick to it. Return the part if the order for that special-order part for the Service you can or otherwise sell the part immediately. The Department. Without pre-booking, the odds of that number is not ninety days, sixty days, or waiting for customer coming back to the dealership are not the customer to come back from holidays, or what- as good. Not only do you lose out in selling a spe- ever their reason. Thirty days and no more. It helps cial-order part, the Service Department's labor dol- to clearly establish this policy with your Service De- lars that accompany the part's installation will also partment as well. They are a customer of yours who be lost in the process. should have been informed of your policy. This is the Stop trying to chase customers around after you Parts Department's policy and stick to it. If you do have already ordered a special-order part and avoid scrambling and chasing your tail. Pre-book and prepay Service Appointments. 4. Do a Study on Your Wholesale Customers Who 3. Do Not Keep Special Order Parts Over 30 Days Find out where you are exceeding your return al- Do not reserve or retain a special-order part after lowance. If you have a wholesale customer with to- it reaches thirty days old. Inform the customer of 36 not stick to it, then it is not really a policy. are Responsible for the Majority of the Returns tal returns at 10%, it is acceptable. Total returns at 15% is a warning sign. When total returns are at 20%