ranging from sedans to SUVs to cargo vans " serving dealership and AM brands with maximum efficiency. FINAL THOUGHTS In 2021 - for the first time - most dealers will have convenient access to local on-demand delivery resources. Automakers will experiment selectively subsidizing delivery costs to grow OEM parts sales. Use scenarios will expand - driven by tech-advances implemented by fleets and DSPs. The most important unintended consequence will be improved dealer service operations as drivers are dispatched to pick up parts (mostly from other dealers) for vehicles the dealer is servicing. Another prediction: dealers will more effectively leverage parts inventories of nearby dealers (and PDCs) - boosting demand for parts locators, inventory-management, and routing/dispatch solutions. Over years, dealers will shrink overcapacity in their captive delivery fleets and wholesale discounts will adjust to each IRF's use of rush deliveries. Over the decade, local on-demand delivery fleets - accessible from Fixed-Ops solutions you use daily - will have Tonquin is a regional logistics and last-mile delivery changed everything. platform for the auto industry that tracks drivers' vehi- Ted Fellowes is a wide- cles, matching orders by size/weight to vehicles - and ly respected authority integrating with local trucking companies that have on larger vehicles and available space. They are rolling service-parts sys- tems and information out an API and announcing integration to DSPs. Deal- services with over 35 ers use Tonquin for both delivery parts orders and years of experience in pick-up parts needed by Service - Tonquin user East parts Syracuse Chevrolet reports " I love that they are always catalogs, parts supply chain and parts there to help us ... whether a pick-up for our shop or a eCommerce platforms. hotshot for one of our customers! " Fellowes speaks and writes on service-parts - most recently for NADA's Parts 2021 webinar. Fellowes - founder of Fellowes Research Group - advises industry leaders and investors on innovations in Dealer Fixed Operations platforms. Ted@FellowesResearch.com 54