TA BLE OF CO NTE N TS 10 C REATE TECH S FOR TOMO R R OW 16 TEC H E FFICIENCY 20 PA RTS e COMMERCE G ROWTH CONT INUES BY: ED ROBER TS W I T H BOZ A R D F O R D L I N CO L N MARCH / APRIL 2021 BY: ANTHON Y G R EEN HA LG H W I T H R A P I DR E CO N 6 L ET T ER F R O M T H E PUBL ISHER BY: RON OVERS, FIXED OPS MAGAZINE BY: MIKE R I C H W I T H R EVOLU T I ON PA R TS 46 SERVICE D EPART M ENT MAXIMIZE FIXED ABSORPTION RATES BY: RON McELROY 24 26 C ASH FROM YOUR CAR WASH BY: JEREM Y BEN E W I T H D&S CA R WASH EQU I P M EN T COM PA N Y 50 PART S D EPART M ENT PARTS ORDER DELIVERY OPTIONS BY: TED FELLOWES 56 PR O D UCT S VALET & SHUTTLE MANAGEMENT SOFTWARE BY: ROUGEMAN GHASSEMI 30 28 36 32 36 40 5 KEY PERFORMANCE I N DI C ATORS BY: RUSS EL L B. HI L L W I T H FIX EDOP S M A R KET I N G O B SO LETE PARTS I N VENTORY MANAGEMENT BY: SHAW N L A R KI N W I T H N OR T H AME R I C A N DEALER PA R TS EXC HA N G E, I N C . HUMA N INTEREST: #1 P REDICTOR OF SUCCESS BY: JON G OR D ON W I T H THE JON G OR D ON COM PA N I ES 60 AD M INIST R AT IO N SUPERSIZE SERVICE DEPARTMENT BUSINESS BY: SCOTT DAVIS 8 IND UST RY NEWS 64 M O R E IND UST RY NEWS 66 D IR ECT O RY O F ADVERT I SERS