PRODU CT S VALET & SHUTTLE MANAGEMENT SOFTWARE Leverage Technology to Streamline Customer Relationships VIRTUAL SERVICE POWERED BY PICK-UP & DELIVERY Most dealerships would like to give their customers the convenience of having their car fixed without leaving their couch. Could they send someone to pick up the car from the customer's home and bring it in for repair then drive it back to the customer when the repair is done. It sounds so simple. In reality, there are many variables involved in delivering this level of customer convenience. 62% of consumers Who is available and how is that person going to get to the customer's home in the first place? Will it prefer their vehicle cant resources so that the customer never leaves the couch. Without the right processes to handle this it will be costly, and the ROI may not even be there. be in a shuttle vehicle or a loaner vehicle? If shuttle, is the shuttle driver even available? If loaner, which loan- to be picked up from er? How do you prevent overbooking? How do you communicate with the customer in a timely fashion? You may end up spending signifi- 56 home or office when it MARKET RESEARCH FINDINGS According to the 2021 Deloitte Global Automotive Consumer Study, 62% of consumers prefer their vehi- needs service. cle to be picked up from home or of-