ically manage the number of jobs performed per * Maintain consistency. Even if the customer drops day and the mile radius of pick up while auto book- their car off at the shop - the process should stay the ing drivers. Find a Remote Driver's App that is GPS same in the service drive. tracked so you will never have to call a driver to find out their current location. 5. Self-Writing RO's * Automate text messages to the customer based on The ability to auto generate an RO is possibly the the driver's location to keep the customer advised. biggest advancement that service lane technology * *Pro-Tip* The best advice we have heard is start and DMS will make in this process. For the first time, small. Offer three roundtrips per-day, and slowly add drivers as the customers discover this option. Ready to run full speed? Make sure to advertise this feature the Service Department asks the diagnostic questions that an advisor would have asked in the checkin process as well as acquiring a digital customer sig- in all customer communications. nature before the customer arrives at the dealership. 4. Video Walk Around upon Dealer's Possession the balance of the information is obtained. During the exchange of possession of the vehicle, Maintain a video walk around process even if it is in the customer's driveway. Gather the correct VIN and mileage and record a video of the exact condition of the vehicle before a dealership representative takes possession. 16 The ability to auto generate an RO is possibly the biggest advancement 6. Automated Communication to Customer Keep the customer in the loop with Process Automation for follow-up. Once the RO is self-generated, that needs to trigger an