Fixed Ops Magazine - 2020 Vol17 06 - 18
tion hover around 70% of all RO's. That would be a
the customer a vehicle drop-off or pick-up time con-
tall ask when many video companies never clear 10%.
firmation that includes a link to online bill pay.
* *Fun Fact* American Hospital Association states,
* Explore payment options such as Apple pay, ACH,
" Currently, 76 percent of U.S. hospitals connect with
Flex pay, etc.
patients and consulting practitioners at a distance
* *Pro-Tip* Be ready. If the customer digitally signed
through the use of video and other technology " .
dealership, they do not want to wait in line. Have the
8. Digital MPI and Estimates via Push
porters prepared with the keys at the specified time.
or Text Notifications
Imagine providing your customer this hassle free,
touchless experience and then calling them to review an MPI form - it just doesn't make sense.
* Use the same pick-up and delivery too to notify the
customer that the vehicle is on its way back to the
customer's home.
* Complete the touchless process with an interactive
10. Automated Follow up and Multi-Channel
digital MPI. Click and confirm recommendations and
Scheduling
signatures.
Use automated text messages or push notifications
* *Pro-Tip* Save time and stay off the phones by
as much as possible for a more seamless follow up
sending the Tech Video first. By doing that, the cus-
process.
tomer has the information that
corresponds with the estimate.
Leverage technology
9. Automate a Delivery or Pick-
to implement new
up Time with Online Bill Pay Link
Use process automation to text
18
the MPI and paid online and they are coming to the
frictionless processes
WHAT CAN BE EXPECTED
WITH " INVISIBLE SERVICE " ?
Accenture assures us that we will
see, " Higher customer loyalty, thanks
Fixed Ops Magazine - 2020 Vol17 06
Table of Contents for the Digital Edition of Fixed Ops Magazine - 2020 Vol17 06
Fixed Ops Magazine - 2020 Vol17 06 - 1
Fixed Ops Magazine - 2020 Vol17 06 - 2
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Fixed Ops Magazine - 2020 Vol17 06 - 68
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