Fixed Ops Magazine - 2020 Vol17 06 - 23
Essentially, self-service kiosks can
provide a significant and consistent
boost to your upsells. According to
our data, they can improve the upsell
rate at your dealership by 20 per-
Self-service kiosks
We have real evidence this is the
can give customers
implemented kiosks, they reported
around-the-clock
(under two minutes). According to
cent or more simply from customers
self-selecting an upsell option.
access
case. When Ford dealers recently
a 75 percent faster service check-in
cars.com, 89 percent of customers
from one store said the device made
check-in easier and 98 percent said
CREATING A SMOOTHER
SERVICE EXPERIENCE
it answered all of their questions. And the efficiency
It's impossible to understate the value of delivering
ers around-the-clock access to make a payment or
a smoother and more convenient customer experi-
drop off and pick up keys, with everything tracked in
ence. This is especially true in the Service Department,
the dealership's software to ensure safety and securi-
which, for your customers, consists largely of waiting.
ty standards are maintained. That puts the service ex-
created by a self-led experience isn't limited to the
check-in process. Self-service kiosks can give custom-
perience on the customer's schedule rather than your
Putting your customers in control of their own experi-
dealership's schedule.
ence via a self-service kiosk will make everything flow
smoother as there is less time-consuming, face-to-face
A self-led experience also increases accurate custom-
interaction with your technicians and service advisors.
er information capture, since customers are more likely
It will also give customers the perception that the pro-
to update their phone number or address at check-in
cess is moving along more quickly because they are
when being prompted by a device rather than a deal-
playing an active, rather than a passive role.
ership employee. That means automatically updated
NOVEMBER DECEMBER 2020 || FIXED OPS MAGAZINE
23
http://www.cars.com
http://autostacker.com
Fixed Ops Magazine - 2020 Vol17 06
Table of Contents for the Digital Edition of Fixed Ops Magazine - 2020 Vol17 06
Fixed Ops Magazine - 2020 Vol17 06 - 1
Fixed Ops Magazine - 2020 Vol17 06 - 2
Fixed Ops Magazine - 2020 Vol17 06 - 3
Fixed Ops Magazine - 2020 Vol17 06 - 4
Fixed Ops Magazine - 2020 Vol17 06 - 5
Fixed Ops Magazine - 2020 Vol17 06 - 6
Fixed Ops Magazine - 2020 Vol17 06 - 7
Fixed Ops Magazine - 2020 Vol17 06 - 8
Fixed Ops Magazine - 2020 Vol17 06 - 9
Fixed Ops Magazine - 2020 Vol17 06 - 10
Fixed Ops Magazine - 2020 Vol17 06 - 11
Fixed Ops Magazine - 2020 Vol17 06 - 12
Fixed Ops Magazine - 2020 Vol17 06 - 13
Fixed Ops Magazine - 2020 Vol17 06 - 14
Fixed Ops Magazine - 2020 Vol17 06 - 15
Fixed Ops Magazine - 2020 Vol17 06 - 16
Fixed Ops Magazine - 2020 Vol17 06 - 17
Fixed Ops Magazine - 2020 Vol17 06 - 18
Fixed Ops Magazine - 2020 Vol17 06 - 19
Fixed Ops Magazine - 2020 Vol17 06 - 20
Fixed Ops Magazine - 2020 Vol17 06 - 21
Fixed Ops Magazine - 2020 Vol17 06 - 22
Fixed Ops Magazine - 2020 Vol17 06 - 23
Fixed Ops Magazine - 2020 Vol17 06 - 24
Fixed Ops Magazine - 2020 Vol17 06 - 25
Fixed Ops Magazine - 2020 Vol17 06 - 26
Fixed Ops Magazine - 2020 Vol17 06 - 27
Fixed Ops Magazine - 2020 Vol17 06 - 28
Fixed Ops Magazine - 2020 Vol17 06 - 29
Fixed Ops Magazine - 2020 Vol17 06 - 30
Fixed Ops Magazine - 2020 Vol17 06 - 31
Fixed Ops Magazine - 2020 Vol17 06 - 32
Fixed Ops Magazine - 2020 Vol17 06 - 33
Fixed Ops Magazine - 2020 Vol17 06 - 34
Fixed Ops Magazine - 2020 Vol17 06 - 35
Fixed Ops Magazine - 2020 Vol17 06 - 36
Fixed Ops Magazine - 2020 Vol17 06 - 37
Fixed Ops Magazine - 2020 Vol17 06 - 38
Fixed Ops Magazine - 2020 Vol17 06 - 39
Fixed Ops Magazine - 2020 Vol17 06 - 40
Fixed Ops Magazine - 2020 Vol17 06 - 41
Fixed Ops Magazine - 2020 Vol17 06 - 42
Fixed Ops Magazine - 2020 Vol17 06 - 43
Fixed Ops Magazine - 2020 Vol17 06 - 44
Fixed Ops Magazine - 2020 Vol17 06 - 45
Fixed Ops Magazine - 2020 Vol17 06 - 46
Fixed Ops Magazine - 2020 Vol17 06 - 47
Fixed Ops Magazine - 2020 Vol17 06 - 48
Fixed Ops Magazine - 2020 Vol17 06 - 49
Fixed Ops Magazine - 2020 Vol17 06 - 50
Fixed Ops Magazine - 2020 Vol17 06 - 51
Fixed Ops Magazine - 2020 Vol17 06 - 52
Fixed Ops Magazine - 2020 Vol17 06 - 53
Fixed Ops Magazine - 2020 Vol17 06 - 54
Fixed Ops Magazine - 2020 Vol17 06 - 55
Fixed Ops Magazine - 2020 Vol17 06 - 56
Fixed Ops Magazine - 2020 Vol17 06 - 57
Fixed Ops Magazine - 2020 Vol17 06 - 58
Fixed Ops Magazine - 2020 Vol17 06 - 59
Fixed Ops Magazine - 2020 Vol17 06 - 60
Fixed Ops Magazine - 2020 Vol17 06 - 61
Fixed Ops Magazine - 2020 Vol17 06 - 62
Fixed Ops Magazine - 2020 Vol17 06 - 63
Fixed Ops Magazine - 2020 Vol17 06 - 64
Fixed Ops Magazine - 2020 Vol17 06 - 65
Fixed Ops Magazine - 2020 Vol17 06 - 66
Fixed Ops Magazine - 2020 Vol17 06 - 67
Fixed Ops Magazine - 2020 Vol17 06 - 68
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