repair process in real-time with a focus on error elimination and labor optimization. At the " core " of the Sherwin-Williams platform are these two guiding principles: 1. Each step in the repair process includes a defined departmental inspection. 2. Each technician knows exactly what is expected of him or her in the repair process. Though these principles do not seem difficult or complicated, each has proven to be elusive to many production floors. As with any quality control, the goal is to implement a process that is consistent with as little effort from management as possible. We want to eliminate reworks that ultimately end up costing far more in productivity and throughput, and always delay the delivery. A data-rich reporting tool can help identify the most common failure types at the source and address issues at the root cause. Even better, you are able to communicate - share - these errors across the production team. In our line of work, communication is critical! This vital sharing of information is key to ensuring quality work at each and every workstation by each and every technician (throughout the entire repair process). It is also critical to build quality into the repair process by quickly identifying issues between each stage of the repair-long before final inspection and more importantly, long before delivery to the customer. Mobile technology provides quality assurance one repair at a time with the ability to capture photos, report defects and communicate in real-time. The manager or quality control representative has the ability to remotely ensure that repairs are completed according to expectations from any device with no special equipment needed. These quality checkpoints impact ontime and first-time quality. Certainly, we want to eliminate defects and address failures in the repair process. But it is equally important that we ensure the vehicle makes it to the customer on NOVEMBER DECEMBER 2020 || FIXED OPS MAGAZINE 59